We’ve gathered answers to your most common questions about our island-inspired footwear and shopping experience. Can’t find what you need? Our customer care team at [email protected] is always ready to help with aloha spirit.

About Our Products

What makes OluKai sandals special?
Our premium footwear blends island comfort with meticulous craftsmanship. Each pair is designed for adventure while maintaining the relaxed spirit of beach living. We pay special attention to quality materials and ergonomic design that supports your feet whether you’re exploring tropical shores or city streets.
Do you offer different styles for men and women?
Absolutely! Our collections include distinct styles for Men and Women, along with unisex options. From supportive boots to breezy sandals and cozy slippers, you’ll find footwear for every island-inspired occasion.
How do I choose the right size?
Use our Shoe Finder tool in the menu for personalized recommendations. We suggest measuring your feet in the afternoon when they’re at their largest, and checking each product’s specific sizing guide as styles may vary slightly.

Ordering & Payment

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to get your sandals to you ASAP. If you need to make changes, contact us immediately at [email protected] – we’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

Where do you ship?
We deliver island comfort worldwide! Currently, we ship to most countries except select regions in Asia and some remote areas. Our team carefully packages each order at our Montgomery location before sending it on its journey to you.
What are my shipping options?
Choose what suits your island rhythm:
Standard Shipping ($12.95 USD): Via DHL/FedEx, arrives in 10-15 business days after dispatch
Free Shipping: Via EMS for orders over $50 USD, arrives in 15-25 business days after dispatch

All orders take 1-2 business days for processing before dispatch.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our warehouse. Follow your package’s journey right to your doorstep!
What if my delivery is delayed?
While we carefully estimate delivery times, occasional delays can occur during peak seasons or due to customs processing. Remote areas may experience slightly longer transit times. Rest assured we’ll keep you informed if we anticipate any significant delays.

Returns & Exchanges

What’s your return policy?
We offer hassle-free returns within 15 days of delivery if your footwear isn’t perfect. Simply contact our customer care team to initiate the process. Items must be in new, unworn condition with original packaging.
How do I start a return?
Email [email protected] with your order number and reason for return. We’ll guide you through each step with aloha care.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The timing depends on your payment method and financial institution.

Customer Care

How can I contact customer service?
Our US-based team is ready to help at [email protected]. We typically respond within 24 hours (excluding weekends and holidays).
What’s your company address?
OluKai Sandal Store
5600 Carmichael Road
Montgomery, US 36117

Mahalo for choosing OluKai! We’re honored to bring island comfort to your doorstep. Have a question we didn’t cover? Reach out anytime – we’re here to help you find your perfect pair.