Returns & Exchanges

Aloha! At OluKai Sandal Store, we want you to be completely satisfied with your island-inspired footwear. If you’re not happy with your purchase, we’re here to help with our easy returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

• Items must be unused, in their original condition, and in the original packaging
• All tags must still be attached
• Proof of purchase is required

How to Initiate a Return or Exchange

1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include the following information:
   Subject: Return/Exchange Request – Order #[Your Order Number] Aloha OluKai Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size: [Size] – Reason for Return/Exchange: [Brief Explanation] Please let me know the next steps. Mahalo, [Your Full Name] [Your Contact Information]
2. Wait for Approval: Our team will review your request and send you a return authorization within 2 business days.
3. Package Your Items: Once approved, securely pack the items in their original packaging along with the original receipt or order confirmation.
4. Ship Your Return: Send the package to our return address (provided in your authorization email) using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

• Timing: Refunds will be processed within 5-7 business days after we receive your return.
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Amount: You will receive a refund for the purchase price minus any original shipping costs (unless the return is due to our error).

Exchange Process

For exchanges:

• Follow the same process as returns, but clearly indicate you want an exchange in your email.
• Specify the new size or style you’d like (subject to availability).
• We’ll ship your new item once we receive the returned product.
• If the exchange item is more expensive, you’ll need to pay the difference. If less expensive, we’ll refund the difference.

Return Shipping Address

After receiving your return authorization, please ship your return to:

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free replacement or refund.

International Returns

For customers outside the United States:

• You are responsible for any customs fees, taxes, or duties associated with the return shipment.
• We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.
• Refunds will be issued in US Dollars and may be subject to currency exchange rates.

Mahalo for shopping with OluKai Sandal Store! If you have any questions about our returns policy, don’t hesitate to reach out to our customer care team.