Shipping Policy

Aloha! At OluKai Sandal Store, we want your island-inspired footwear experience to be as smooth as the sand beneath your feet. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve you better:

Note: We ship worldwide except to certain remote areas and parts of Asia. International customers may be responsible for customs fees, taxes, or duties.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. Please review our policy below:

Eligibility Requirements

• Items must be unused, in original condition with all tags attached
• Original packaging must be intact
• Proof of purchase is required
• For hygiene reasons, we cannot accept returns on slippers that have been worn or removed from original packaging

How to Initiate a Return or Exchange

1. Contact Us: Email our customer care at [email protected] within 15 days with:
   • Subject: “Return/Exchange Request – Order #[Your Order Number]”
   • Item name and size
   • Reason for return/exchange
   • Whether you want a refund or exchange (specify new size/style if exchanging)
2. Wait for Approval: We’ll review your request and send return authorization within 2 business days
3. Package Items: Securely pack items in original packaging with receipt/confirmation
4. Ship Your Return: Send to our return address using trackable shipping (customer pays return shipping unless error is ours):
   OluKai Sandal Store Returns
   5600 Carmichael Road
   Montgomery, US 36117

Refund Process

• Timing: Processed within 5-7 business days after we receive your return
• Method: Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: Purchase price minus original shipping costs (unless return is due to our error)
• International refunds will be issued in US Dollars and may be subject to currency exchange rates

Exchange Process

• Follow same process as returns, specifying desired size/style in your email
• We’ll ship new item once we receive returned product
• Price differences will be adjusted (you pay if more expensive, we refund if less)

Damaged or Defective Items

If you receive a damaged item, contact us immediately at [email protected] with photos. We’ll arrange a free replacement or refund.

Our Island Promise

At OluKai Sandal Store, we’re committed to bringing you quality island-inspired footwear with aloha spirit. If you have any questions about our shipping or returns policy, don’t hesitate to reach out to our customer care team at [email protected].

Mahalo for shopping with us!