Term and Conditions

1. About Our Store

OluKai Sandal Store specializes in island-inspired footwear for men and women, including boots, sandals, shoes, and slippers. Our products are designed to bring comfort and aloha spirit to your everyday life.

1.1 Target Audience

Our products cater to:

• Men and women seeking comfortable, quality footwear
• Customers who appreciate island-inspired designs
• International shoppers (excluding certain Asian and remote regions)

1.2 Store Style

We maintain a casual, friendly, and professional online presence that reflects our island heritage and commitment to customer satisfaction.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Use the website only for lawful purposes
• Not attempt to interfere with the website’s operation or security
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years old or have parental consent to make purchases

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe our products, including:

• Detailed specifications (sizes, materials, colors)
• High-quality images
• Care instructions

While we make every effort to display colors accurately, actual colors may vary slightly due to monitor settings.

3.2 Product Availability

All products are subject to availability. We may limit quantities and may discontinue products at any time without notice.

3.3 Shoe Finder Tool

Our Shoe Finder is a recommendation tool only. Final selection remains your responsibility.

4. Order and Payment Terms

4.1 Placing Orders

By placing an order, you:

• Offer to purchase the selected products under these Terms
• Confirm all provided information is accurate
• Acknowledge that your order represents an intention to purchase and doesn’t constitute acceptance by us until we confirm shipment

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

4.3 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes, duties, or customs fees which may be added at checkout or upon delivery.

5. Shipping and Delivery

5.1 Processing Time

We typically process orders within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. International customers may be responsible for customs fees, taxes, or duties.

5.4 Delivery Issues

You must inspect products upon delivery and notify us within 48 hours of any visible damage or discrepancies.

6. Returns and Exchanges

6.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order, provided:

• Items are unused and in original condition with all tags attached
• Original packaging is intact
• Proof of purchase is provided

6.2 Return Process

1. Email [email protected] within 15 days with “Return/Exchange Request – Order #[Your Order Number]” in the subject line
2. Include item name, size, reason for return, and whether you want refund or exchange
3. Wait for our return authorization (within 2 business days)
4. Package items securely in original packaging with receipt
5. Ship to: OluKai Sandal Store Returns, 5600 Carmichael Road, Montgomery, US 36117 using trackable shipping

6.3 Refunds

Refunds are processed within 5-7 business days after we receive your return and will be issued to your original payment method, minus original shipping costs (unless return is due to our error).

6.4 Exchanges

Follow the same process as returns, specifying desired size/style. We’ll ship new item once we receive returned product, adjusting for any price differences.

6.5 Damaged or Defective Items

Contact us immediately at [email protected] with photos. We’ll arrange a free replacement or refund.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or licensed to us and protected by intellectual property laws. You may not use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, OluKai Sandal Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use the website
• Any products purchased through the website
• Unauthorized access to or alteration of your transmissions or data

Our total liability for any claim related to these Terms or your use of the website shall not exceed the amount you paid for the product(s) in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of the website after changes constitutes acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State], United States, without regard to its conflict of law provisions.

12. Contact Us

If you have any questions about these Terms, please contact us at:

OluKai Sandal Store
5600 Carmichael Road
Montgomery, US 36117
Email: [email protected]

Mahalo for choosing OluKai Sandal Store!